Getting started

The remote assistance solution is a collaborative video streaming tool that allows the on-field operator to connect, share data and receive support from a remote expert through Augmented Reality technologies.

This guide contains a description of the basic functionalities of the platform, including the exclusive features related to the role covered by the user during the call (On-field Operator or Remote Support) and the device used (web, smartphones or tablet).

To access the software, you need to have your assigned credentials (a username and a password), and the address of the web portal, or the mobile application – the app runs on both tablets and smartphones. With your credentials you can access all the applications of the platform.

Warning! Remember that the first time you log in, you must accept the permissions required by the operating system (access to camera, microphone and location) to guarantee correct software operations. They may vary slightly depending on the operating system used.